Our Website Terms

Website Usage

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Garden Care's relationship with you in relation to this website.

The term "Garden Care" or "us" or "we" refers to the owner of the website whose registered office is 4 Sapte Close, Cranleigh, Surrey, GU6 7HA. The term "you" or "your" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Garden Care's prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website.

• We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.
• We may change this policy from time to time by updating this page.
• What we collect. We may collect the following information:
• Name.
• Contact information including e-mail address.
• Demographic information e.g. post code.
• Other information relevant to customer surveys and/or offers.
• What we do with the information we gather. We require this information to understand your needs and provide you with a better service, and in particular:
Internal record keeping. Supporting improvements in our products and services. Customisation of our website according to your interests. Periodically sending promotional e-mails or letters about new services, products, special offers, or other information which we think you may find interesting. We will only send promotional material if you have agreed to allow us to do this.
• We respect your confidentiality as a customer or potential customer and will not pass on any information provided by you to third parties unless legally obliged to do so.

Our Business Terms

Garden Care Help Plan

Where we have provided an estimate for the work required, we will make every effort to undertake and complete the work within the cost estimated. However, you must accept that an estimate is not a quote and we cannot be held to the estimated amount.

Payment will be due on completion of the work. However, we reserve the right to request a deposit in advance where the work requires capital expense on your behalf (e.g. where we have paid for turf that we will lay for you).

We reserve the right to charge separately or additionally for work that you ask us to undertake that was not part of the original estimate or arises from circumstances about which we could have had no prior knowledge when preparing the estimate.

Annual Garden Service Plan

The Annual Garden Service Plan is a 12 month plan whereby the garden maintenance tasks to be undertaken are agreed in advance with you. We reserve the right to charge separately for additional work that we are asked to do that is outside of the originally agreed service plan. Alternatively we may agree with you to renegotiate the Service Plan to include the additional work.

You benefit from the Service Plan by having your garden maintained regularly and appropriately at every season of the year. We benefit by having a regular source of income. This allows us to offer the service at less cost than our normal charge for ad hoc garden help work.

The Service Plan cost is calculated based on the amount of maintenance that you wish us to undertake. It is not a scheme that is based on a set number of hours per day, week or month. The amount of time needed for the work will vary from season to season, and this is allowed for in the price.

In order to simplify the accounting for both yourself and us, we calculate what the cost will be over the course of a full year, divide this by 12 and invoice you for this amount each month. Because of the seasonality of the work, this means that there may be times where we have undertaken either more or less work than you have been invoiced for.

Should you cancel the agreement before the end of the 12 month period, then work undertaken will no longer qualify for a reduced rate. We will calculate the amount of work undertaken since the inception of the Annual Service Plan at our standard rate and will invoice you for any amount outstanding. No refund will be made should you have paid more than the calculated amount .

Summer Garden Service Plan

The Summer Garden Service Plan offers the same level of service as the Annual Service Plan, but only for the summer months. As with the Annual Plan, the tasks to be undertaken are agreed in advance with you and we reserve the right to charge separately for additional work that we are asked to do that is outside of the originally agreed Service Plan. Alternatively we may agree with you to renegotiate the Service Plan to include the additional work.

The plan differs from the Annual Garden Service Plan in that our visits are limited to the months May to September inclusive. You will be invoiced at the end of each summer month in arrears for the work undertaken. As with the Annual Plan, the Summer Service Plan is offered at a special rate. Should you cancel the agreement early, then work undertaken will no longer qualify for a reduced rate. We will calculate the amount of work undertaken since the inception of the Service Plan at our standard rate and will invoice you for any amount outstanding.

Holiday Maintenance Plan

There is no set format for this. It will be based entirely on what you would like us to do to look after your garden while you are away. This may typically include lawn mowing once a week and watering your garden at least once a week (twice a week should conditions demand this). You may decide to have other work done whilst you are away, such as weeding, dead-heading, pruning or other seasonal tasks.

Each arrangement is costed individually depending on what you wish to have done.

Our Commitment to you

• At all times to carry out work in a professional manner and to cause the least possible noise and disturbance to our customers and their immediate neighbours.
• To follow the instructions agreed with our customer and immediately inform the customer, or their agreed agent, of any unexpected contingencies or necessary deviation from the work schedule agreed.
• To endeavour to complete the work within the time agreed. Where this is not possible, we will not compromise quality by rushing completion and will complete the work at the agreed rate.
• We will conform to any necessary building regulations, or any other Local Authority or National regulations at all times, which have been obtained and displayed to us by the property owner.
• We will carry a minimum of £1m (one million pounds) liability insurance at all times.